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SHIPPING & RETURNS

SHIPPING POLICY

Because every piece we make is bespoke and made to order, shipping is the final stage of a careful, hands-on process. Once your furniture is complete, we arrange secure and reliable delivery using trusted couriers who know how to handle handcrafted items with care.
We’ll always be upfront about delivery times and costs before you place an order. Shipping is calculated based on the size of the piece and your location, and we aim to keep costs fair and transparent. If you're based in Manchester, we may also offer local delivery or workshop collection—just ask when ordering.

RETURN & EXHANGE POLICY

As each piece is made to order just for you, we’re unable to accept returns based on change of mind. That said, your satisfaction matters deeply to us—so if something isn’t right, please get in touch. We’ll always do our best to resolve the issue.
If a piece arrives damaged or doesn’t match the agreed specification, we’ll repair or replace it as quickly and smoothly as possible. We believe in open communication, clear expectations, and furniture that brings joy—not stress. Reach out and we’ll make it right.

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